Overhead Door, Service Technician
Sentinel Dock & Door SolutionsSentinel Dock & Door Solutions is a Canadian commercial service provider specializing in dock and door systems. Established in 2025 by Trivest Partners, a private equity firm, Sentinel was formed through the acquisition of several well‑established regional companies, including Lenworth Building Services, Pro Door & Dock Systems, Mar‑Lin Dock & Door, Door Doctor, and Secord Doors.
Together, these brands deliver expert installation, repair, and maintenance services for overhead doors, dock levelers, and related equipment across commercial and industrial facilities throughout Canada.
Door Doctor is a trusted name in the overhead door and dock industry, with over 40 years of experience and locations across Ontario and Quebec. We are currently seeking an experienced Commercial Service Technician – Overhead Doors to support service and installation work in the Ottawa area.
As a Service Technician – Overhead Doors, you will work closely with management and administrative teams to complete service and installation work for commercial clients. This is a hands‑on, customer‑focused role that requires strong technical expertise, problem‑solving skills, and clear communication.
Not located in Ottawa?
Relocation assistance available for experienced technicians willing to relocate.
Key Responsibilities
- Perform commercial overhead door and dock repairs and installations
- Deliver excellent customer service during on‑site visits
- Prepare work orders, service reports, and required documentation
- Prepare quotations and make recommendations based on site inspections
- Clearly communicate findings and recommendations to clients, management, and administration
- Identify current and future service needs, repairs, and replacement opportunities
- Perform work using a company‑provided service truck
- Collaborate closely with management and administrative teams to meet customer expectations
- Contribute as an integral member of a client‑focused service team
Qualifications & Skills
- Proven experience as a Commercial Overhead Door & Dock Technician
- Strong verbal and written communication skills
- Lead Technician experience (working with an assistant) is an asset
- Customer‑focused mindset with strong relationship‑building skills
- Proficient in completing work orders, reports, and job documentation
- Technical experience with:
- Overhead door and dock systems
- Electric operator installations and repairs
- Low‑voltage wiring
- High‑speed doors, gate operators, and dock equipment
- Pedestrian doors (asset)
- Comfortable using hand and power tools, lifts, ladders, and torches
- Welding, framing, or cladding experience considered an asset
- Valid driver’s license required
- Ability to work independently, problem‑solve, and take initiative
- Willingness to work occasional overtime
Schedule
- Monday to Friday
- 7:30 AM – 5:00 PM
What We Offer
- Competitive hourly pay: $25–$35 (based on experience)
- Overtime pay
- Company‑provided service truck
- Company cell phone and power tools
- Comprehensive benefits package
- Signing bonus and relocation assistance available for candidates outside the Ottawa / Eastern Ontario area